Shipping & Delivery Policy

At The Hair City, we are committed to providing fast and reliable delivery for all your luxury purchases. This policy outlines our procedures to ensure your order reaches you safely and on time.

Last Updated: January 2026

1. Order Processing

Procedure	Details
Payment Confirmation	Order processing begins immediately upon receipt and confirmation of full payment via our secure gateway.
Processing Time	Orders are typically processed, quality-checked, and prepared for dispatch within 5 Business Days.

2. Domestic Delivery Options (Ghana)

Delivery Type	Estimated Shipping Time*	Details
Standard Delivery	3–5 Business Days	Reliable delivery via our internal dispatch or regional courier partners.
Express Shipping	Contact Us to Arrange	Available for urgent orders (additional fees apply). Contact support immediately after payment.

*Estimated time after the 5-day processing period.

3. International Shipping

Delivery Type	Estimated Shipping Time*	Details
International	5+ Business Days	Shipping via DHL, FedEx, or similar global couriers.

Important Note for International Orders: The estimated timeframe excludes potential delays due to customs clearance in the destination country. The Hair City is not responsible for any import duties, taxes, or customs fees incurred; these are the sole responsibility of the customer.

4. Shipping Procedures & Liability

Accuracy: Customers must provide a correct and detailed shipping address (including Ghana Post Digital Address where applicable). The Hair City is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
Tracking: Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package.
Third-Party Liability: While we partner with the most reliable couriers, The Hair City is not liable for shipping delays caused by third-party services, unforeseen customs processing, or extreme weather conditions.
Refusal of Delivery: If a package is returned to us because it was refused or the customer was unavailable for multiple delivery attempts, the customer will be responsible for the cost of re-shipping.